Risk management is important for dental practitioners and dental practices to understand and apply in order to avoid liability exposure while providing quality services. Many risks are preventable, and identifying the potential areas of risk protects the dental practitioner, the dental practice and the patient. These risk management documents, and links to relevant guidelines from the Dental Board Of Australia, provide a broad overview of elements of clinical risk and clinical risk management relevant to dental practitioners and dental practices.
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- AHPRA Checklist for practitioners handling feedback and complaints 2023
- AHPRA Guideline For Advertising December 2020
- Clinical Risk Management
- Teeth Whitening
- Guideline on Reimbursements
- Complaints Handling
- Patient Refunds
- Dental Records
- Treatment Consent
- Financial Consent
- Disclosure of Personal Information
- AHPRA Self Notification
- AHPRA Criminal History Registration Standard
- AHPRA Supervised Practice Framework
- Transfer of Records Fact Sheet
- Patient Communication
- Effective communication article
- Who is Liable – the Surgery or the Contractor?
- Managing Stress in Dental Complaints or Litigation
- Compassionate treatment of dental patients with mental illness
- Dental Board Fact Sheet Use Of Title Oct 2012
- Maintaining Professional Confidentiality Obligations
- Risk Management – Infection Control
- Risk Management Presentation : NSW Seminar – Wednesday 7 February 2017
- Health Care Complaints Commission (HCCC) Disciplinary Decisions
- Professional Boundaries
- HCCC Case Studies On Investigations And Prosecutions
- Navigating Vicarious Liability Risks For Practice Owners
- The importance of early notification of claims
- Sample Forms and Templates
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Additional Information On Infection Control
In NSW, the Dental Council has stated that it continues to receive an increasing number of complaints about dentists, hygienists and prosthetists regarding deficiencies in infection control protocols within dental surgeries. These deficiencies relate to the cleaning, sterilisation and storage of instruments. More information can be found here on their website. They also state that all dental practitioners should acquaint themselves with the Dental Board of Australia’s Guidelines on Infection Control and that a number of resources have been made available on the Council’s web site relating to infection control and practitioner obligations in relation to this matter.
Please click here for our Financial Services Guide, which includes important regulatory disclosures regarding our license, remuneration and complaints handling.
General advice on this website has been prepared without taking into account your objectives, financial situation or needs. Before acting on the advice, consider its appropriateness. Consider our disclosure documents, which include our FSG and the Product Disclosure Statements (PDS) issued by the insurer. Experien General Insurance Services provides these complimentary resources to clients but accepts no liability for their usage or if they become out of date. Dentist must satisfy themselves that they are adhering to the required professional standards at all times. Clients not satisfied with our services should contact our Complaints Officer. We expect that our procedures will provide a fair and prompt resolution to your complaint. If, however, you’re not satisfied with our final decision or if we haven’t been able to resolve the complaint to your satisfaction within 30 days, you may be able to take the complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free for consumers. AFCA has authority to review certain complaints. Contact them to confirm if they can assist you. You can contact the AFCA by 1800 931 678 (free call), info@afca.org.au or at www.afca.org.au.
