I would like to take this opportunity to acknowledge the invaluable support provided by Mark Sacks, Principal Advisor from Experien Insurance Services. My claim was related to psychological trauma. During this time my anxiety and stress level were high.

Mark at all times was sensitive and responsive to my needs. He supported me throughout the claiming process by ensuring the relevant forms were completed correctly and all documentation included. I have no doubt that his support has contributed to my recovery.

His responses to my enquiries were timely and accurate. He was proactive in contacting me and showing concerned about my well-being. When the insurer was a little slow in responding and processing my claims, Mark was expedient in following up and ensuring the insurer responded in a timely manner.  Mark has displayed exemplary ethics and customer service.

Mark Sacks