Want to reduce the risk of litigation, improve communication and increase production ?
Global reports show that there is a reduction in litigation when there is an established level of trust between a patient and their practitioner. In many cases, a lack of communication, poor information delivery and a lack of understanding patient’s perspectives has been noted to increase litigation.
Four skills have been identified to assist with decreasing these risks :
- engagement,
- empathy,
- education and
- enlistment.
To manage your risks, you can consider attending a Primespeak Seminar, a well known communications seminar which helps you bridge the gap between what a patient thinks they need and what you think they need and takes the stress out of communicating with patients.
Founded in psychology, neuroscience and an understanding of in-practice patient behaviour and mindset, this world-class dental communications training was developed from over 26 years of:
- working one-to-one with patients
- discovering what patients want to know
- delivering it in a way that helps them to understand and want the treatment that they need
To book, simply call Prime Practice on 02 8935 0600 or click here to find out more.
Please click here for our Financial Services Guide, which includes important regulatory disclosures regarding our license, remuneration and complaints handling.
General advice on this website has been prepared without taking into account your objectives, financial situation or needs. Before acting on the advice, consider its appropriateness. Consider our disclosure documents, which include our FSG and Product Disclosure Statements (PDS) for some products. Clients not satisfied with our services should contact our Complaints Officer. We expect that our procedures will provide a fair and prompt resolution to your complaint. If, however, you’re not satisfied with our final decision or if we haven’t been able to resolve the complaint to your satisfaction within 30 days, you may be able to take the complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free for consumers. AFCA has authority to review certain complaints. Contact them to confirm if they can assist you. You can contact the AFCA by 1800 931 678 (free call), info@afca.org.au or at www.afca.org.au.
