Colleen
Dear Steven,
We would like to thank you for the premium service that you delivered in facilitating the payout of my life insurance and arranging for the superannuation payout by HESTA, within one month of my terminal illness being diagnosed and confirmed.
From the outset your professional approach and efficiency within your industry was very clear to us but my husband and I were nevertheless still astounded by the support and willingness you displayed in bringing my claim to fruition.
Your earlier enquiry a few months ago regarding an upgrade of my policy, which I declined at the time (not knowing what the near future would bring), further emphasised your commitment to your clients.
With best wishes,
Colleen
