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MLC Life Insurance is the only life insurer to offer the service from Best Doctors in Australia, and the second life insurer globally.  The life insurer has partnered with Best Doctors since 2009 and offers the service to 800,000 eligible life insurance customers, their immediate families and its 1,400 permanent employees.

With an eligible policy from MLC Life Insurance, you and your family can access Best Doctors – a service which connects you with a network of more than 50,000 leading medical specialists from Australia and around the world for a second medical opinion when you need it most, helping to ensure you have the right diagnosis and treatment plan. You don’t need to be on claim to access the service and can use Best Doctors at anytime, anywhere, as often as you need for no extra cost.

If you or a family member is dealing with a mental or physical health condition, an ailment, injury or a chronic or serious condition, you can use Best Doctors at no extra cost to help get answers.

For Mental Health Conditions

Mental Health Navigator is a service that empowers and supports you with a clinical review of your diagnosis and treatment plan from a network of leading Australian clinical psychologists and psychiatrists, all from the comfort of your own home. It offers a discreet, quick and confidential way to seek help if you or a family* member is experiencing a mental health condition such as depression or anxiety.

Support for mental health conditions is provided access to leading Australian clinical psychologists and psychiatrists and a dedicated mental health nurse. You must be 18 years of age or over to use the Mental Health Navigator service.

On the 10 Oct 2018, MLC announced that Mental Health Navigator has now supported over 50 Australians with mental health conditions, including over 30 MLC Life Insurance customers and nearly 20 family members of its customers.

Based on research commissioned by MLC Life Insurance, 51 per cent of Australians feel that the Australian mental health system is difficult to navigate. A third of Australians with a mental health condition feel frustrated when trying to navigate the healthcare system and 36% believe finding the right treatment is hard.

Mental Health Navigator connects customers with a mental health nurse, who is their point of contact throughout the whole process. Within 10 days of medical records being collected, customers take part in a video discussion with a clinical psychologist and psychiatrist, if required. The customer receives a report with a review of their diagnosis and a recommended treatment plan to help manage their condition.

According to the Australian Institute of Health and Welfare, 54% of people with a mental health condition do not access any treatment (Australia’s Health 2014. AIHW: Canberra).

This information has been sourced from MLC Life Insurance and is current as at 10 Oct 2018.  The article will not be updated for any changes that emerge since publication.  For full details on all the terms and conditions of this service, contact an Experien Insurance Services adviser or visit www.mlcinsurance.com.au/mentalhealthnavigator.