Life and income protection insurer expands service for mental illness claims

MLC Life Insurance has partnered with Best Doctors to launch Mental Health Navigator, a service which provides a specialist, second medical opinion for customers experiencing a mental health condition, to give them the confidence that they have the right diagnosis and treatment plan.

The service is an extension of the life insurer’s current Best Doctors offering – which connects customers and their families, at no cost, with a network of 50,000 leading medical specialists, including clinical psychologists and psychiatrists, from Australia and around the world.

The 24/7 service connects customers with a mental health nurse, who is their point of contact throughout the whole process. Within 10 days of medical records being collected, customers take part in a video consultation with a clinical psychologist and psychiatrist, if required. The customer receives a report with a review of their diagnosis and a recommended treatment plan to help manage their condition.

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