Complaints and feedback can be the beginning of a chain of events that lead to a claim against a Doctor or a Dentist that triggers their professional indemnity insurance. Experien General Insurance Services acts as a broker for doctors for medical professional indemnity insurance and as an agent of an insurer for dentists for their professional indemnity insurance.
AHPRA, the Federal Regulator of Doctors and Dentists, has released a checklist that may be useful to avoid a complaint or feedback from escalating into an insurance claim.
Negative feedback or complaints can be stressful for practitioners. The checklist aims to help practitioners effectively handle feedback and complaints when they are first made directly to the health provider and may also be relevant to those who have a role in establishing and maintaining complaints systems and processes.A positive feedback and complaints culture can help improve the safety and quality of healthcare and services.
Read the Checklist Here : Ahpra—Checklist-for-practitioners-handling-feedback-and-complaints—2023
General advice on this website has been prepared without taking into account your objectives, financial situation or needs. Before acting on the advice, consider its appropriateness. Always read the Product Disclosure Document of an insurer before considering whether to take a policy of insurance. General insurance services are provided by Experien General Insurance Services Pty Ltd ABN 77 151 269 279 AFS Licence No. 430190 (EGIS) trading as Experien Insurance Services. For Dental Professional Indemnity Insurance, EGIS is an agent of an insure and is not an insurer.
5 December 2023
