“Just some thoughts and extreme gratitude for your help.

I have had a couple of major health issues in the past 4 years.

The first was in 2017 when I underwent heart surgery. I had taken out insurance (including Trauma and Income Protection as well as Life cover) about 40 years ago when I began work and the policy was initially undertaken with an insurance company that no longer existed in 2017, presumably having been bought out by several other entities in that time.

We were quite distressed when trying to get assistance from the present insurance company and was deferred to several offshore call centres which did not seem to be able to help process my claim. I was recommended to seek advice from Mark Sacks by my accountant. He stepped in at that time and took over the case resolving it in no time at all. His professionalism and compassion were humbling – he actually dropped into my home the next day and all was handled efficiently.  The maximum claim was attained with regards to Trauma payout; the income protection payment was extended to many months after I had returned to work!   Every phone call and email was answered promptly and courteously.

This year I have developed a neurologic problem affecting the use of my leg – severely impacting my ability to work. I felt that I could not stop work completely because of a commitment to my practice and this apparently was set to void any claim to my Income Protection claim. Many people told me I was foolish to not comply with this action (of not stopping work for the mandated 4 weeks) which jeopardised the payout – but not Mark who offered support emotionally and professionally giving encouragement to continue working to my limited capacity. He was tenacious and explored every avenue to reach a successful outcome. He strongly recommended consultation with an Insurance Claims Specialist with whom he had previously worked; and this ultimately led to a successful claim for which I am very satisfied.  

I am most grateful to Mark Sacks and recommend him without reservation.

Mark Sacks – Experien Insurance Services

“It is the best decision ever to meet Mark Sacks a couple of years ago when we did, to put our income protection/TPD/life insurances in place.

Mark has been and continues to be extremely helpful and timely, in guiding us through all of the process, including taking the right type/amount of cover.

At that time, it was only a peace of mind decision for us and never truly thought that we would ever have to claim.

But when reality struck and we came to terms with it, we reached out to Mark to update our status.

Mark immediately arranged for us to meet, explained the implications and that we would be eligible for a claim and lodged it with the insurer.

Our claim has been successful.

Without the right advice at the right time, we would have been completely oblivious to this and now we believe that the insurers do pay the claims.

Premiums that we paid is money well-spent.

We immensely are grateful to Mark and his team for being on our side and helping us out even when we didn’t know that we needed help.” July 21

Mark Sacks – Experien Insurance Services

“I was introduced to Lloyd Levin at Experien Insurance Services when my husband and I were purchasing our house.

Lloyd made organising life insurance and income protection extremely easy.

He came to our house and took time to explain the complicated ins and outs of it all.

Recently I had to unexpectedly use my Income Protection insurance after prolonged sick leave from work.

Again Lloyd made this process as easy as it could be.

Thanks to Lloyd a difficult situation has been far less financially stressful.

We couldn’t recommend his services enough.  Many many thanks to your help.

.…………………….Emergency Specialist Doctor, Melbourne



Occupation : Accountant

Cause of claim : Breast Cancer

Claim made : Policy year 4

Claim paid : Under 10 days

Amount : $255,000

Client feedback to Experien Insurance Services (June 2021)

I want to thank you for your help on this claim.  No one willingly wants to be in a position where they find themselves able to make a trauma claim, and it has been great to have your support and assistance during a very difficult time.  My business has been (and still is) hit very badly by COVID, and the added stress of medical bills was giving me a lot of angst.  So thank you so much for helping me through this, I really appreciate it and would be more than happy to recommend you to my friends, family and colleagues to assist them with insurance needs.

Life insurance and Financial Advice services are provided by Experien Insurance Services Pty Ltd (EIS) ABN 99 128 678 937 and Experien Financial Services Pty Ltd (EFS) ABN 32 631 346 757. EIS and EFS are a Corporate Authorised Representative (No. 320626 and No. 1274354) of Affinia Financial Advisers Limited ABN 13 085 335 397 AFSL No. 237857.This is general information and you should not act on it, or rely on it, without obtaining personal advice. Always read the product disclosure statement (PDS0 issued by an insurer before considering to take out insurance. The PDS will note the terms of the policy and the definitions on what will qualify as a claim.

“I took out an income protection insurance policy with the intention of never using it as I am usually very risk-averse.

Mark recommended a plan based on my circumstances that seemed very reasonable.

With my unlucky bicycle accident, I didn’t think my claim was going to be approved but Mark recommended trying.

He persevered and was able to successfully make a claim on my behalf.

I am incredibly grateful for Mark’s efforts and highly recommend him for his professional insight and efforts.

Thanks again.”



Mark Sacks – Experien Insurance Services

Getting cancer is one of those unexpected life health event that I never thought would happen to me. Reflecting on that conversation my husband and I had with Mark Sacks from Experien over 10 years back I had thought then whether we had made the correct decision to take out insurance policies.

I was one of those people who thought that the chances of trauma happening to either of us was miniscule given that we had both looked after our health and led relatively healthy lifestyles. But if this experience has taught us anything – it’s that unexpected things do happen and we’re glad to have taken Mark’s professional advice back then.

He had undertaken to offer our family, insurance policies that was tailored to our current as well as our future needs. The insurance claim has subsequently given my family financial comfort and peace of mind, especially during these times of a global pandemic and financial uncertainty.

His support, assistance and guidance throughout the subsequent claims process has been immense, given that this was unchartered territory for me. He has facilitated and made the claims process seamless and a very pleasant, stress-free experience. He has practically undertaken all our legwork and that has allowed for me to get on with my life and focus on what is important – my recovery and my family. These simple words cannot truly express to Mark, how deeply thankful I am.


Mark Sacks – Experien Insurance Services

Dear Mark

Thank you again for all your help, support and extra care !

The process was surprisingly very straight forward and super efficient. I credit you for getting me the best Income Protection Insurance I could have hoped for.

It takes a huge burden off my shoulders so I can concentrate on my treatment and recovery.

I’m looking forward to seeing you when it’s all done and dusted !

I’ll certainly be having a big birthday celebration next year!


Mark Sacks – Experien Insurance Services


“I strongly recommend Ms Tracey Kloner as a Life and Income Protection Insurance Case Manager: I am extremely fortunate to have her.

Over the years, she has been supportive and readily available to attend to all of my questions and concerns. With her extensive knowledge, she has advised me on a number of issues. She is competent and professional in attending to all her clients’ particular needs, and provides excellent advice and feedback based on her extensive knowledge and experience.

When I had to submit a claim for my Income Protection Policy, following an unexpected accident and serious spinal injury, she assisted me navigate through what can otherwise be a complicated and confusing process. She ensured that my case was, and continues to be, handled with great care and efficiency. She even came from out of state to visit me in-person at a time when I required her support. She continues to remind me when my monthly documentation is due, and the importance of keeping my yearly premiums for both my Income and Life Protection policies current.

Her advice and dedication ensured I was covered when I needed it the most, something for which I am extremely grateful.” 

From : A medical specialist

Tracey Kloner – NSW

From a Dentist in NSW.

Hello Mark

I will forever be grateful for your help.

“I would say cancer diagnosis is the worst diagnosis and biggest health scare anyone could get.

My breast cancer was very aggressive and hence needed aggressive treatment. This meant I was not able to work during the course of the treatment.

My husband immediately contacted you at Eperien Insurance solutions to check if I will be eligible for income protection. The help and the treatment I got was fantastic.

We are healthcare professionals and we own a business, so you can imagine the stress we had, but you were so good and made the claim experience so easy.

You were able to facilitate the processing of a huge critical Illness lump sum straight away. This took a huge financial stress away from my family, I immediately stayed focused on the treatment.

You also made sure my income protection kicked in straight away, as if that was not enough, you went above and beyond and processed 6 months worth of payments all at once. This was such a huge relief on our part, we will forever be grateful to Mark and Experien Insurance Services.

You showed us empathy and sympathy through out the whole treatment.

Also as mentioned above, we are business owners, you were able to cover some of the business overheads for the whole course of the treatment.

I whole heartedly recommend Mark Sacks and Experien insurance for any of your insurance needs.

Big diagnosis can easily send one to severe depression but having the financial security plays a huge part in healing. The claim I received was great and will forever be thankful for what you and your team did for me and my family.


Mark Sacks – Experien Insurance Services

“Tracey helped me find the perfect and tailored insurance for me and my family. She was always honest in her dealings and clear to explain the process. Also she has amazing commitment and if anything works too hard! She emailed me back within 30minutes one evening after work hours and sent a text message to let me know in case it went to junk inbox. I am very impressed and happy to have her in my corner for insurance purposes moving forwards in my life.”

Tracey Kloner – NSW