To seek clinical advice from a member of our dental panel, please submit your details using the below form. Please do not enter actual patient names on the form.
Read more about our dental panel service and panel members.
Terms & Conditions
You are electing to be contacted by the peer support advisory call back service that is funded by Experien General Insurance Services (EGIS). The availability of this Peer to Peer service is in addition to, and separate from, the policy of insurance you hold. We hope that you find the service useful and we welcome any feedback.
We would like to remind you that you are entitled to 4 hours of complimentary consultation calls per quarter. Should you wish to obtain further time with any panel member in a quarter then you can request extra time from EGIS which will be granted at its discretion.
- The panel members are not employed by EGIS or the Insurer and neither parties provide any warranties over the peer support advice provided and are not responsible for the clinical advice provided.
- The legal panel contracted to the Insurer (Barry.Nillson) currently offer an added once off benefit of 2 hours of free legal advice to insured’s (limited to 1 hour per matter) that hold the dental professional indemnity insurance policy and this is on matters unrelated to that policy. Clients are entitled to advice on matters within the scope of Barry.Nillson’s services.
- The Insurer also funds any legal advice provided by its panel of lawyers in relation to an actual or potential claim against the policy. This may include the use of any dental clinical experts at its discretion in response to a specific claim under the policy.
- You should immediately alert the Insurer (directly or via EGIS) on any matter that has any risk of leading to an event that can be claimed under the professional indemnity policy provided by the Insurer. Any discussion with the peer support advisory dentists are independent of the Insurer and will not count as a notification.
- The panel members will not, as part of this service, respond to non clinical incidents such as an audit, a regulatory inquiry or how to mitigate future risks in the business.
- The panel members do not provide clinical advice that is authorised by any organisation or professional body. The service is not endorsed, reviewed or audited by EGIS or the Insurer. You should consult the Insurer for any incident that you are required to bring to their attention.
- The service is provided by qualified dentists with relevant clinical experience that have made themselves available for peer to peer support that is funded by EGIS or the Insurer. The clinical peer to peer service is not intended to be a substitute for your professional medical advice, diagnosis, or treatment. Always seek the advice of your professional association or employer on clinical matters.
- You will be entitled to four hours of peer to peer consultation per quarter. If any call is expected to last more than 30 minutes then you may be required to advise the panel member and they may choose to book you in for another time period to make a follow up call within the next 24 to 48 hours. If you require more than four hours advice in any quarter then this may be granted with prior approval from EGIS.
- EGIS or the Insurer does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be provided by the service. Reliance on any information provided by a panel member is solely at your own risk. The panel members are independent of each other and do not endorse or review each other or their work or advice.
- When using the service, the availability of a panel member and the information or service provided will be transmitted over a medium that may be beyond the control and jurisdiction of EGIS or the Insurer. Accordingly, EGIS and the Insurer assumes no liability for or relating to delays, failure, interruption, or corruption of any data or other information transmitted in connection with use of the service.
- The role of EGIS and the Insurer for this service is only to fund the time spent receiving advice from the independent dental contractors (subject to certain limits). In no event shall EGIS or the Insurer be liable for any damages (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) resulting from the use of or inability to use the Service.
- Information you provide to the panel member (Information) will be shared with EGIS, the Insurer and or their service providers, and the Information and or any communication by the panel member to EGIS, the Insurer and or their service providers regarding the Information, may not be shared with you at the sole discretion of EGIS. The availability of this service is not guaranteed and it can be terminated immediately at any time.
- You should be aware of the mandatory notification requirements for registered health practitioners. The National Law requires registered health practitioners to advise AHPRA or a National Board if they have formed a reasonable belief that a health practitioner has behaved in a way that constitutes notifiable conduct in relation to the practice of their profession. Notifiable conduct by registered health practitioners is defined as: practising while intoxicated by alcohol or drugs; sexual misconduct in the practice of the profession; placing the public at risk of substantial harm because of an impairment (health issue); placing the public at risk because of a significant departure from accepted professional standard. The peer support dentists are registered health practitioners and are bound by these requirements in terms of their discussions with you. You should rather engage with the insurer and its legal teams – where covered under the policy – if you seek legal privilege.
- By using this advisory service, you signify your agreement to its Terms and Conditions shown on the service website.
- Always notify the insurer directly and immediately if there is a risk of a claim under the policy from any incident. Do not assume this consultation will constitute a notification to an insurer as required by your policy.
- AAI Limited ABN 48 005 297 807 trading as Vero Insurance issues the insurance for policies renewing up to 1 May 2019. Insurance Australia Limited ABN 11 000 016 722 AFSL 227681 trading as CGU Insurance is the insurer for new policies from 1 May 2019 and renewing policies from 1 May 2020. They are referred to as the “Insurer” above.
