With many years of experience of working with Dentists on professional indemnity insurance matters, we understand that from time to time you may want to speak with – and seek advice from – other experienced dentists about clinical incidents that may occur.

If you use Experien General Insurance Services (EGIS) to arrange your dental professional indemnity insurance, then in addition to the policy coverage and legal support from the insurer, we give you complimentary access to an experienced Dental Panel Peer Support Team where you can seek independent clinical advice at a time that suits you – regarding clinical incidents.

This service is separate to the policy of insurance arranged for you with the Insurer by EGIS.  In responding to any insurance claim lodged by you on your policy of insurance, the Insurer may choose whether to include a legal team and/or a clinician in any support provided.

Services the panel will provide under the Peer Support program

Tick15 Clinical advice and recommendations on how to manage an incident.
Tick15 Advice on how to prevent any recurrences.
Tick15 Peer to peer support on clinical advice and treatment advice.
Tick15 The panel member will listen to the details of the incident and provide empathetic support if required.
Tick15 Advice on whether to escalate to Vero/CGU (the Insurer) or EGIS if it’s thought that the incident could result in a potential
or actual claim of professional negligence.
Tick15 Recommendations on how to manage the clinical element of the incident involving the client.
Tick15 Instructions on how to document and note all items as they happened or happen.

Services the panel will not provide under the Peer Support program

Cross15 Advice on whether you are at fault.
Cross15 Advice on whether Vero/CGU (Insurer) will accept a claim or the technical details of the insurance policy or insurance advice
Cross15 Clinical recommendations beyond the scope of their skills, training or own Professional Indemnity cover.
Cross15 Recommending admission of guilt or whether compensation will be offered.
Cross15 Business advice including employment practices advice, financial advice or matters on legal/criminal issues.
Cross15 Advice on operational matters.
Cross15 How to dismiss a client’s complaint.
Cross15 Clinical advice unrelated to an actual incident that could lead to a claim of negligence.
Cross15 Any matters beyond the scope of the panel member’s professional qualifications and knowledge.
Cross15 How to respond to Regulatory enquiries.
Cross15 Advice on running the business including actions to mitigate risks or prepare for audits or inspections.
Cross15 Tax, career or legal advice.

How to get in contact with a panel member

To seek advice from a member of our dental panel, please click here to submit your details and we will arrange for a panel dentist to be in contact with you as soon as possible.


Our Panel Members

Mark LoganDr. Mark Logan
General Practitioner/Former Practice Owner

Dr Logan graduated from the University of Queensland Dental Faculty with a Bachelor of Dental Science ( First Class Honours) in 1981. He has over 33 years experience in general practice dentistry, 29 years as a dental practice owner.

Dr Logan started his career as a dental officer in the Royal Australian Army Dental Corps, before commencing full-time employment and later becoming a partner/owner of Coopers Plains Dental Group(CPDG) on Brisbane’s south side.

By being afforded the privilege to be able to work with CPDG’s many clinicians in their city and rural locations, Dr Logan has gained widespread experience and a better understanding of  the challenges that dental health professionals face in both city and rural locations


Dr. Kristina Cain
Practice Owner

Dr Kristina Cain completed her studies at the University of Queensland and has over 20 years experience as a dental practitioner. As a family dentist, she enjoys treating patients from all walks of life and endeavours to help patients feel more at ease when having their necessary dental treatment. She has a special interest and flair for cosmetic enhancements, crown and bridgework and dento-facial aesthetics. With a thorough and honest work ethic, she is devoted to continued professional education, interacting with other professionals and enjoys sharing her experience to help with the education of dental students and dental staff alike.




Dr Gautam Sridhar
General Practitioner/Former Practice Owner

Dr Sridhar graduated from the University of Sydney with a Bachelor of Dental Surgery (Honours) in 1999 and later completed a Graduate Certificate in Dentistry from the University of Adelaide. He is experienced in all aspects of general dentistry and has a special interest in Endodontics and Implant Surgery.

He is currently an Expert Reviewer for the Health Care Complaints Commission and has been involved in teaching and lecturing for the profession since 2000. He is a Fellow and member of various International and Local Societies and has served as the President or on the Executive of many of these groups including the Australian Prosthodontic Society. He has been elected twice as a Council Member of the Australian Dental Association (NSW Branch) and has served on its Professional Indemnity and Infection Control Committees. He has also been a mentor in the ADA Professional Transitional Support program.

Dr Sridhar’s varied roles in dental practice, teaching and professional organisations has afforded him a wide perspective and understanding of the current challenges faced by his dental peers.


Scott Bentley

Dr Scott Bentley
General Practitioner/Practice Owner

Dr Scott Bentley graduated from the University of Western Australia in 2004 and has been in general private practice ever since, being a practice owner for 13 of those years.

During this time he has continued his professional development into dentistry by completing a mini-masters in Dental Implants at the University of California in 2009. He joined the Fellowship of the Royal Australian College of Dental Surgeons in 2010, and completed a Certificate IV in Practice Management specialised for Dentistry from the University of New England in 2013.

He is a member of the Australasian Academy of Dento-Facial Aesthetics (AADFA) and the Australian Dental Association WA Branch (ADA). His clinical interest include cosmetic rehabilitation of worn dentition, use of CAD/CAM technology for complex dental restorations and the emerging use of neuromuscular modulators, muscle relaxants and dermal fillers for both therapeutic and cosmetic purposes.

Dr Avron Lapidus
General Practitioner/Practice Owner

Dr Lapidus has more than 30 years experience in general dental practice. He is a graduate of the     University of the Witwatersrand, Johannesburg having  completed is Bachelor of Dental Science (BDS)   degree in 1989 and his Masters of Business Administration (MBA) in 1989. He passed the Australian   Dental College (ADC) examinations in 2003 and emigrated to Melbourne in 2007. He is a partner in South Melbourne Dental Group and he enjoys all aspects of general dentistry



Dr David Digges
General Practitioner/Practice Owner

David graduated from the University of Sydney in 1981 with a Bachelor of Dental Surgery. He practiced in Newcastle, the United Kingdom and Sydney. He is a member of numerous Dental Associations, including, The International College of Dentists (ICD), The Australian Dental Association, The Eastern Suburbs Dental Group, The Pierre Fauchard Academy andThe Prosthodontic Society. David was co-founder of National Dental Foundation that then merged with The Australian Dental Foundation to become Deputy chairman of newly formed Australian Dental Health Foundation. He has served in this role with the ADHF over number of years and he is serving as the NSW chairman ADHF. His area of interests is Cosmetic Dentistry, Fixed Orthodontics and Invisalign. He runs a successful family Dental practice in Bellevue hill, Sydney. A strong believer in giving back to the community, David has travelled to Balgo and East Timor to help people who would otherwise receive little dental treatment.


Click here to seek clinical support now.

 Please click here for our Financial Services Guide, which includes important regulatory disclosures regarding our license, remuneration and complaints handling.

General advice on this website has been prepared without taking into account your objectives, financial situation or needs. Before acting on the advice, consider its appropriateness. Consider our disclosure documents, which include our FSG and Product Disclosure Statements (PDS) for some products.
Clients not satisfied with our services should contact our Complaints Officer. We expect that our procedures will provide a fair and prompt resolution to your complaint. If, however, you’re not satisfied with our final decision or if we haven’t been able to resolve the complaint to your satisfaction within 30 days, you may be able to take the complaint to the Australian Financial Complaints Authority (AFCA).  AFCA provides fair and independent financial services complaint resolution that is free for consumers. AFCA has authority to review certain complaints. Contact them to confirm if they can assist you.  You can contact the AFCA by 1800 931 678 (free call),  info@afca.org.au or at www.afca.org.au.