As insurance specialists in your industry, we understand that from time to time you may need to speak with and seek advice from other dentists about clinical incidents that may occur.
As a dental indemnity client of Experien General Insurance Services (EGIS), we give you access to an experienced dental panel Peer Support Program where you can seek independent and confidential advice at a time that suits you on clinical incidents. This service is separate to the policy of insurance arranged for you with the Insurer by EGIS. In responding to any insurance claim lodged by you on your policy of insurance, the Insurer may choose whether to include a legal team and/or a clinician in any support provided.
Services the panel will provide under the Peer Support program
Clinical advice and recommendations on how to manage an incident.
Advice on how to prevent any recurrences.
Peer to peer support on clinical advice and treatment advice.
The panel member will listen to the details of the incident and provide empathetic support if required.
Advice on whether to escalate to Vero/CGU (the Insurer) or EGIS if it’s thought that the incident could result in a potential
or actual claim of professional negligence.
Recommendations on how to manage the clinical element of the incident involving the client.
Instructions on how to document and note all items as they happened or happen.
Services the panel will not provide under the Peer Support program
Advice on whether you are at fault.
Advice on whether Vero/CGU (Insurer) will accept a claim or the technical details of the insurance policy or insurance advice
Clinical recommendations beyond the scope of their skills, training or own Professional Indemnity cover.
Recommending admission of guilt or whether compensation will be offered.
Business advice including employment practices advice, financial advice or matters on legal/criminal issues.
Advice on operational matters.
How to dismiss a client’s complaint.
Clinical advice unrelated to an actual incident that could lead to a claim of negligence.
Any matters beyond the scope of the panel member’s professional qualifications and knowledge.
How to respond to Regulatory enquiries.
Advice on running the business including actions to mitigate risks or prepare for audits or inspections.
Tax, career or legal advice.
How to get in contact with a panel member
To seek advice from a member of our dental panel, please submit your details using this form and we will aim to be in contact with you within 5 business hours.
Our Panel Members
Dr. Mark Logan
General Practitioner/Former Practice Owner
Dr Logan graduated from the University of Queensland Dental Faculty with a Bachelor of Dental Science ( First Class Honours) in 1981. He has over 33 years experience in general practice dentistry, 29 years as a dental practice owner.
Dr Logan started his career as a dental officer in the Royal Australian Army Dental Corps, before commencing full-time employment and later becoming a partner/owner of Coopers Plains Dental Group(CPDG) on Brisbane’s south side.
By being afforded the privilege to be able to work with CPDG’s many clinicians in their city and rural locations, Dr Logan has gained widespread experience and a better understanding of the challenges that dental health professionals face in both city and rural locations
Dr. Kristina Cain
Practice Owner
Dr Kristina Cain completed her studies at the University of Queensland and has over 20 years experience as a dental practitioner. As a family dentist, she enjoys treating patients from all walks of life and endeavours to help patients feel more at ease when having their necessary dental treatment. She has a special interest and flair for cosmetic enhancements, crown and bridgework and dento-facial aesthetics. With a thorough and honest work ethic, she is devoted to continued professional education, interacting with other professionals and enjoys sharing her experience to help with the education of dental students and dental staff alike.
Dr Gautam Sridhar
General Practitioner/Former Practice Owner
Dr Sridhar graduated from the University of Sydney with a Bachelor of Dental Surgery (Honours) in 1999 and later completed a Graduate Certificate in Dentistry from the University of Adelaide. He is experienced in all aspects of general dentistry and has a special interest in Endodontics and Implant Surgery.
He is currently an Expert Reviewer for the Health Care Complaints Commission and has been involved in teaching and lecturing for the profession since 2000. He is a Fellow and member of various International and Local Societies and has served as the President or on the Executive of many of these groups including the Australian Prosthodontic Society. He has been elected twice as a Council Member of the Australian Dental Association (NSW Branch) and has served on its Professional Indemnity and Infection Control Committees. He has also been a mentor in the ADA Professional Transitional Support program.
Dr Sridhar’s varied roles in dental practice, teaching and professional organisations has afforded him a wide perspective and understanding of the current challenges faced by his dental peers.
Dr Scott Bentley
General Practitioner/Practice Owner
Dr Scott Bentley graduated from the University of Western Australia in 2004 and has been in general private practice ever since, being a practice owner for 13 of those years.
During this time he has continued his professional development into dentistry by completing a mini-masters in Dental Implants at the University of California in 2009. He joined the Fellowship of the Royal Australian College of Dental Surgeons in 2010, and completed a Certificate IV in Practice Management specialised for Dentistry from the University of New England in 2013.
He is a member of the Australasian Academy of Dento-Facial Aesthetics (AADFA) and the Australian Dental Association WA Branch (ADA). His clinical interest include cosmetic rehabilitation of worn dentition, use of CAD/CAM technology for complex dental restorations and the emerging use of neuromuscular modulators, muscle relaxants and dermal fillers for both therapeutic and cosmetic purposes.
Dr Avron Lapidus
General Practitioner/Practice Owner
Dr Lapidus has more than 30 years experience in general dental practice. He is a graduate of the University of the Witwatersrand, Johannesburg having completed is Bachelor of Dental Science (BDS) degree in 1989 and his Masters of Business Administration (MBA) in 1989. He passed the Australian Dental College (ADC) examinations in 2003 and emigrated to Melbourne in 2007. He is a partner in South Melbourne Dental Group and he enjoys all aspects of general dentistry
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